We don't get asked for returns very often (woohoo!) - but when something's not right, here's how we sort it out.
Shopping for skincare or deodorant online can feel like a gamble. You read the rave reviews, fall for the promise, but when it lands on your skin... meh. It's not keeping you fresh, or it just doesn't feel like "you."
Normally that means another sad bottle banished to the back of the bathroom cupboard. Money down the drain. Literally.
Skin first: if a product irritates your skin, stop using it straight away and get in touch. You don't need to wait out the 90 days.
A heap of our products come in sample sizes. They're not just cute minis (although, c'mon, they are adorable 🥰) - they're big enough to give a product a proper try before you go all-in on a full size.
Either way, just get in touch with your order number and we'll work through it with you. Please don't send anything back until we've approved it.
There are a few conditions - like a limit on guarantee claims, and different rules for samples, Factory 2nds and products you've bought before - so for all the details, read our full Refund Policy.
No fuss. No hard feelings. We get it - skin has a mind of its own sometimes. 💜
